Refund Policy for MeadowRidgePortal
At MeadowRidgePortal, we strive to provide delicious pizzas and friendly service. If you are not completely satisfied with your order, we want to make it right. This Refund Policy explains when refunds are available, how to request them, and the steps we take to review every case.
Eligibility
Refunds are considered for orders that have significant issues such as incorrect items, missing items, or items that arrive inedible or well below the quality standard described on our menu. We also assess refunds for substantial delays that affect your ability to enjoy the meal. Requests must be made within 14 days of delivery or pickup and include your order number, date, and a brief description of the problem. Gift cards and promotional discounts may be excluded from refunds or subject to special rules.
Non-refundable situations
Refunds are not offered for minor issues corrected on the spot by our staff, for changes of mind, or for orders that are prepared to your specification and meet the description of the product. In cases where partial items are missing and can be replaced promptly, we may offer replacements or a prorated refund at our discretion. We reserve the right to determine eligibility for refunds based on the circumstances of each order.
How to request a refund
To request a refund, please contact our team via +44 20 7946 0123 or by sending a message through the contact options on our website at meadowridgeportal.xyz. Include your order number, the date of purchase, the items involved, and photos if applicable. Our customer care team will acknowledge your request within 1–2 business days and guide you through the review process.
Resolution options
If a refund is approved, you may receive a full or partial refund to the original payment method, or a credit toward a future order. The exact amount depends on the nature of the issue, whether items were missing, and whether the order was delivered in a timely manner. Refunds are issued in £ and can take several business days to appear on your statement, depending on your bank or payment processor.
Damaged or incorrect items
When you notify us of damaged or incorrect items, we may request photos or a return of the items to assess the situation. If you are unable to return the items, we will consider an alternative solution. We aim to resolve such issues quickly, often offering a replacement item or a refund for affected dishes.
Delays and service disruption
In the rare event of a significant delay or a disruption to our delivery service that affects your experience, we may offer a refund or credit as appropriate. We will communicate expected delivery times and provide updates if problems arise. Our goal is to keep you informed and ensure your satisfaction.
Chargebacks and disputes
We encourage direct communication to resolve concerns. If you dispute a charge with your payment provider, we reserve the right to review the case and respond with our findings. Any refund or credit will follow the outcome of that review.
Policy changes
We may update this Refund Policy from time to time. If material changes occur, we will post a notice on meadowridgeportal.xyz and adjust the effective date. Continuing to use our services after changes constitutes acceptance of the updated policy. If you have questions about changes, contact us at +44 20 7946 0123.
Contact information
For refunds or questions about orders, please reach out to our support team at +44 20 7946 0123 or through our website at meadowridgeportal.xyz. You can also visit our storefront at 12 Pizzeria Lane, London, W1U 3BW, United Kingdom.
Last updated: November 2025